Case Study: Hoglund Law boosts referral revenue and quality assurance with Tethr

Private Firm Secures Big Opportunities With Tethr's Help

Hoglund Law, a Minnesota-based private firm (the midwest’s largest social security disability practice) handling upward of 6,000 calls daily, faced challenges capturing referral revenue, mining case-management data, sorting high call volume, and improving quality assurance. To address missed referral opportunities—worth between $2K and $100K per referral—Hoglund Law engaged Tethr for conversation and interaction analytics.

Tethr deployed analytics across all customer interactions to automate call sorting, surface reasons for contact, and mine data for profitable opportunities. As a result, Tethr helped Hoglund Law increase outside-firm referrals, deliver actionable insights on every interaction, and identify essential quality-control variables to optimize lead flow and drive better outcomes.

Hoglund Law

Jason Adams

Call Center Director