Case Study: Largest Mobile Network Operator in Singapore achieves 24/7 unmanned retail and 99% positive customer experience with Tetherfi

Largest Mobile Network Operator in Singapore achieves 99% positive customer experience with Tetherfi

The largest mobile network operator in Singapore, serving over 4.1 million subscribers, faced the challenge of modernizing its customer service. The company sought to move beyond its outdated and expensive traditional voice-assisted service to provide seamless, round-the-clock online and offline touchpoints. To achieve a fuss-free buying experience and offer personalized, on-the-spot consultations and purchases, they partnered with Tetherfi for its audio/video and co-browse solutions.

Tetherfi implemented an unmanned 24/7 pop-up store featuring video-assisted self-help kiosks and facial recognition technology. This solution allowed customers to sign up for plans, make payments, and get instant SIM replacements. The project was a major success, consistently receiving an average of 99% positive customer experience scores. Tetherfi's solution also proved to be highly cost-effective and scalable, leading the customer to plan a rollout across multiple international branches.