Case Study: Experian achieves secure, compliant remote contact center operations with Tetherfi Secure Assist

Experian strengthens remote contact centers with Tetherfi Secure Assist for real-time compliance

Experian, a global data analytics and consumer credit reporting company, faced significant security and compliance challenges with its large remote contact center workforce. The vendor Tetherfi addressed these risks, which included potential data breaches and non-compliance with standards like GDPR and HIPAA, by implementing its Tetherfi Secure Assist solution.

Tetherfi's solution used Vision AI to provide real-time monitoring of remote agents, detecting high-risk behaviors like mobile phone usage or unauthorized access. This provided Experian with seamless business continuity, proactive risk mitigation, and live operational oversight through a centralized dashboard, ensuring a secure and compliant remote work environment.

Experian