Case Study: Changi Airport delivers faster, safer customer service with Tetherfi's CXM Platform

Changi Airport delivers 24x7 customer service with Tetherfi

Changi Airport Group, operator of one of the world's busiest airports, faced the challenge of introducing remote customer service during the Covid-19 pandemic without sacrificing authentic human connection. To address this, they partnered with vendor Tetherfi and implemented its Video CXM platform.

The solution from Tetherfi enabled the airport to deliver in-person services remotely, eliminating health concerns. This resulted in 24x7 uninterrupted customer service across the airport without long queues, leading to faster traveler interactions and a significantly elevated customer experience for all users.

Changi Airport