Case Study: a leading regional bank achieves real-time customer service transformation with Tetherfi Edge AI

Asia’s Leading regional Bank Enhances Customer Service with Tetherfi’s Edge AI Solution

A leading regional bank in Asia sought to enhance its customer service by implementing real-time speech-to-text transcription, emotion detection, and agent assistance tools as part of its GenAI roadmap. A key challenge was deploying a low-latency transcription engine that could operate with high accuracy on its existing CPU-based infrastructure, avoiding the need for costly GPU resources. The bank partnered with Tetherfi to find a solution that could integrate with its Avaya voice gateways and feed data to its other AI applications.

Tetherfi deployed its Edge AI solution, a real-time audio capture and transcription engine optimized for CPU performance. This provided the bank with high-accuracy, live transcripts and automated call summarization, which enabled downstream AI functions like emotion detection and agent assistance. The solution delivered significant infrastructure cost savings, enhanced agent productivity, and improved the overall customer experience, providing the bank with a scalable framework for future AI initiatives.