Case Study: Changi Airport delivers remote customer service without compromising experience with Tetherfi Video

One of the world’s best airport adopts remote customer service without compromising on airport experience

Changi Airport, one of the world's busiest airports, faced the challenge of maintaining its high standard of customer service during the Covid-19 pandemic without compromising the health and safety of travelers and staff. The airport group needed a way to provide in-person assistance remotely to avoid physical contact and long queues. They partnered with Tetherfi to implement a solution using their video calling platform.

Tetherfi deployed its Video solution on the cloud, enabling live video interactions between travelers and agents through kiosks and robots across the airport. This provided 24x7 customer service with features like screen sharing and no-touch access. The solution from Tetherfi allowed Changi Airport to offer faster, uninterrupted assistance, elevating the customer experience while completely addressing health and safety concerns.

Changi Airport