Case Study: Pertamina Achieves Seamless Omni-Channel Customer Engagement with Tetherfi

Enabling Seamless Omni-Channel Engagement for Indonesia’s Energy Leader

Pertamina, Indonesia's state-owned energy company, faced challenges in managing customer service across disconnected channels. This led to fragmented customer experiences, high agent workload, and limited operational visibility. To enhance engagement and integrate with their existing systems, Pertamina sought a solution from Tetherfi.

Tetherfi implemented its Unified Omni-Channel Contact Center Platform, providing Pertamina with a single interface to manage voice calls, social media, webmail, and AI-powered live chat. This solution integrated with their CRM, unifying customer journeys. As a result, Tetherfi helped Pertamina achieve higher agent productivity, improved customer satisfaction with faster service, and gained enhanced operational visibility for a future-ready ecosystem.

Pertamina

Dito Prihastomo

Network & Telephony Operations PT