Case Study: Experian strengthens remote work compliance with Tetherfi Secure Assist

trengthens Remote Work with Tetherfi Secure Assist

Experian, a global data analytics and consumer credit reporting company, faced significant security and compliance risks as it moved a large portion of its contact center team to remote work. The challenges included preventing data breaches, ensuring adherence to standards like GDPR and HIPAA, and monitoring agent behavior in real time. To address these concerns, they turned to Tetherfi and its Tetherfi Secure Assist solution.

Tetherfi implemented its Secure Assist platform, which uses Vision AI to monitor remote agent environments for high-risk behaviors and provides a compliant administrative framework. The solution enabled Experian to maintain seamless business continuity with proactive risk mitigation and live operational oversight for supervisors. As a result, Tetherfi helped strengthen data protection, ensure regulatory adherence, and even improve team morale and engagement in the remote work environment.

Experian