Case Study: Everise achieves secure remote compliance and faster customer support with Tetherfi Edge AI

Everise adapts new normal with Tetherfi remote compliance

The customer, Everise, faced a significant challenge when a financial services client experienced a 400% surge in inquiries due to the 2020 U.S. stimulus checks. Their client required Everise to rapidly scale its remote customer support operations without compromising on stringent compliance standards. Everise needed to prevent unauthorized access on agents' home networks without implementing intrusive monitoring, and turned to vendor Tetherfi for a solution.

Tetherfi implemented its Edge AI solution for Everise, enabling a nimble and secure deployment. This allowed the company to adhere to a clean desk policy and maintain full compliance without being intrusive on its remote agents. The solution from Tetherfi provided significant cost optimization and resulted in faster, more secure customer resolutions with no compromise on the customer experience during the lockdown, making Everise resilient to unpredictable market shifts.

Everise