Case Study: Shedd Aquarium streamlines guest service and member experiences with Tessitura

Shedd Aquarium - Customer Case Study

The Shedd Aquarium faced the challenge of operating with multiple, disconnected systems for functions like ticketing and membership. This disjointed setup prevented staff from having a complete view of each guest, hindering their ability to provide a seamless and personalized visitor experience and efficient customer service.

By implementing the Tessitura unified system, the Shedd Aquarium consolidated its separate databases into one robust platform. This gave staff immediate access to a guest's full history, enabling personalized service and more efficient transactions. Tessitura allowed the aquarium to make a personal connection with visitors by anticipating their needs and answering all their questions from a single, comprehensive record.

Shedd Aquarium

Tony Palombi

Manager, Constituent Services