Case Study: San Francisco Ballet solves a ticket-cancellation communication crisis with Tessitura Prospect2

How San Francisco Ballet used Prospect2 to solve a communication crisis

San Francisco Ballet faced a communication crisis when they were suddenly required to cancel performances due to a city order and notify 7,385 ticket holders. They needed a solution to manage patron choices for their tickets without overwhelming their box office staff. They reached out to their vendor, Tessitura ecosystem partner Prospect2, for assistance.

Prospect2, in conjunction with the ballet's marketing team, devised a plan that leveraged its existing functionality. This solution provided an easy process for patrons to select whether to donate their ticket value or receive a gift certificate, eliminating the need for a costly and time-consuming new web development project. This approach from Prospect2 efficiently resolved the communication challenge.

San Francisco Ballet