Case Study: The Glasshouse boosts Tessitura user adoption and efficiency with Tessitura Extended Services

How Sage Gateshead widened Tessitura user adoption and accomplished more

The Glasshouse International Centre for Music, a major music and event venue, sought to increase productivity and user adoption of their Tessitura system. Their challenges included a lack of in-house technical expertise to accomplish key projects and a need for tailored staff training to meet their business objectives.

By engaging Tessitura Extended Services, the organization gained a dedicated account manager who worked across departments. The Tessitura expert implemented solutions such as a custom sponsor portal for corporate partners and dynamic email content for marketing. The results were significant: user adoption grew from an anticipated 60 to over 85 staff members, and teams across the venue began using Tessitura for the first time, leading to increased efficiency and staff morale.

Sage Gateshead

Alex Grieves

Sage Gateshead