Case Study: Children's Theatre Company achieves faster seating issue resolution with Tessitura Access Control

How N-Scan improves front-of-house customer service

The Children's Theatre Company in Minnesota faced a significant customer service challenge due to the layout of its 1960s-era building. With the box office located a floor below the main theater, resolving last-minute seating issues required sending patrons down two flights of stairs, creating a frustrating experience. The theatre needed a better way to manage access and seating problems quickly. They turned to the vendor Tessitura and implemented its Tessitura Access Control solution.

Using Tessitura Access Control, the front-of-house staff could now change seats on the spot for patrons with issues like a fear of heights or unexpected wheelchair needs. This reduced the time to solve problems from up to fifteen minutes down to just two minutes, drastically improving customer service. The solution also helped unify staff by providing visibility into the box office's work and offered a way to verify subscriber benefits. Tessitura provided the technology that created a more efficient and cohesive operation.

Children's Theatre Company

Kristina Miller

Senior Manager