Case Study: Apptio achieves 20% DSO improvement and improved cash flow with Tesorio

Apptio gains AR structure and workload prioritization with Tesorio and improves cash flow by right sizing its focus on high-value invoices

Apptio, a SaaS company that invoices customers annually for high‑value contracts, struggled with accounts receivable run from spreadsheets that made workload planning, prioritization, and cash forecasting unreliable. Tesorio was engaged to address the lack of AR structure, visibility and a flexible collections process that left the team unable to focus on high‑value invoices or produce confident executive cash forecasts.

Tesorio implemented its AR platform and dashboard (including Salesforce integration and customizable collections campaigns) to centralize records, prioritize multi‑million‑dollar invoices, automate reporting and enable flexible dunning. As a result, Apptio improved DSO by 20% within three months, cured a backlog of 24–36‑month‑old invoices, increased and optimized collections outreach, and gained faster, more accurate cash forecasts and better cross‑team collaboration.

Apptio