Case Study: Circle K achieves scalable, multilingual conversational AI and 24/7 customer support with Teneo

Circle K Circle K Drives Improved Customer Experience with Teneo

Circle K, a global convenience and fuel retailer with over 16,000 stores, needed to reduce call volumes to its B2B and B2C support teams and deliver a consistent, multilingual customer service experience that business users could help develop. After evaluating providers, Circle K chose Teneo — Artificial Solutions’ SaaS Conversational AI platform — for its scalability, complexity and user-friendly development tools.

Using Teneo, Circle K built and launched the virtual assistant “Kay” in a matter of months, providing 24/7 voice and text support in Swedish, Norwegian and Danish, integrating with back-end systems and Microsoft Teams, and enabling seamless escalation to human agents. The Teneo-powered solution handled 57% more voice requests in Q1 2022, was deployed faster than 95% of Circle K tech projects, allowed ~80% reuse when porting to new languages, and delivered measurable improvements in customer satisfaction, cost reduction and sales.

Circle K

Michael Lindbäck

Senior Director CCC & Business Enablement