Case Study: Online Games Company strengthens security and protects player support operations with TELUS International

Protecting the games - physical, IT and information security at TELUS International

The online games company, a major global publisher, faced significant challenges in maintaining physical, IT, and information security as it transitioned its player support from in-house to an outsourced model with TELUS International. Their specific requirements included securing their production floor against unauthorized access, preventing data leaks, and safeguarding confidential game information and intellectual property ahead of new releases.

TELUS International implemented a comprehensive solution involving strict physical access controls, frosted windows, mandatory security training, and robust IT measures like encrypted PCs, disabled USB ports, and advanced network monitoring. This multi-layered approach resulted in eight years with no physical security incidents or data breaches. The partnership successfully expanded, and TELUS International further proved its capability by securely transitioning hundreds of team members to a work-from-home model during the pandemic, solidifying its role as a trusted advisor.