Case Study: U.S. Bank achieves nearly $1 million in savings from reduced turnover and absenteeism with TELUS Health (LifeWorks)

LifeWorks saves U.S. Bank nearly $1 million in turnover & absenteeism

U.S. Bank, the fifth-largest commercial bank in the U.S. with about 63,000 employees across 3,084 branches and 5,065 ATMs, needed an employee assistance provider that could address critical incidents and trauma while keeping staff healthy, engaged and productive. During a routine contract review in 2012 the bank evaluated alternatives but prioritized service quality and outcomes in choosing a long-term partner.

U.S. Bank stayed with Ceridian LifeWorks EAP Services, using Critical Incident Service Delivery, LifeWorks.com (with a mobile app), and onsite/web training plus rapid telephonic and onsite counseling to support employees after robberies, deaths and other stressors. The program delivered measurable ROI — nearly $1 million saved in turnover and absenteeism — with 56% of users reporting improved productivity, 65% reduction in absenteeism and 69% experiencing reduced stress.

U.S. Bank

Sandi Boller

Manager and Vice President of Human Resources