Teleperformance

Teleperformance is the agile business services partner that companies need in this digital world. Teleperformance offers you a global network of talents, competencies, and assets. They can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective. They are experts in people interactions, and this gives them the edge in delivering a superior customer experience in every contact.

Case Studies

Showing 13 Teleperformance Customer Success Stories

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Robotics Process Automation Implementation for an Australian Broadband Provider led to a 40% cost reduction in Fault Case Management

Global Leader in Personal Communications Devices Attracts and Retains More Talented Agents

Global Social Media Company Streamlines Operations While Also Improving KPIs

Global Technology Company Improves ESAT, Retention and CSAT Using Home Agents

Work-at-Home Success Before, During, and After COVID-19

GrubHub logo

Improving Efficiency and Surpassing Client Expectations

Mount Sinai Hospital - Customer Case Study

Mount Sinai Hospital logo

Attrition, Flexibility and CSAT Improved with Home Agents for a Multinational Retailer

Online Travel Agency Implements Work-at-Home Program, Improves Customer Satisfaction and Attrition

An Effective Formula for Continuous CX Success

Samsung logo

Process Re-engineering for a leading UK based association for Train Operating Companies led to a 50% Reduction in Customer Enquiries

US-Based Media and Streaming Services Giant Enters New Markets During COVID-19 On Time, Without Sacrificing Quality or Success

WISH Increased Capacity, Accelerated Recruitment, and Elevated Agent Sat with Teleperformance’s Innovative Cloud Campus Model for Managing Remote Teams

WISH logo

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