Case Study: The Tinnitus Clinic achieves higher appointment conversion with The Telemarketing Company

The Tinnitus Clinic - Customer Case Study

The Telemarketing Company worked with The Tinnitus Clinic, an independent audiological practice specialising in tinnitus treatment, hearing aid consultations, and the Acoustic CR® Neuromodulation treatment. As the UK business grew, The Tinnitus Clinic needed support handling web enquiries, follow-ups, and proactive calls to convert prospects into Initial Assessments at the most convenient clinic location.

The Telemarketing Company delivered a complex appointment-setting and inbound/outbound support campaign using the client’s Salesforce platform, with trained callers managing sensitive, medically informed conversations and sending appointment confirmations and paperwork. The results were strong: by mid-September, enquiry-to-assessment conversion reached 17% and accuracy was consistently above 98%, leading to an ongoing partnership between The Telemarketing Company and The Tinnitus Clinic.

The Tinnitus Clinic