Case Study: The Vantra Group achieves faster, more customizable customer support with TechExcel ServiceWise

The Vantra Group - Customer Case Study

The Vantra Group, a leading provider of Internet-based brokerage solutions, needed a more flexible customer support system than its existing TrackIt! help desk could provide. As the company prepared to support external customers and formalize procedures across a growing team, it looked for a solution with stronger workflow capabilities and easier customization, including TechExcel’s ServiceWise.

TechExcel implemented ServiceWise to support both internal and external help desk operations, and Vantra quickly used it beyond support for workflow-driven tasks across programming, QA, and administrative requests. With TechExcel’s help, The Vantra Group rolled the system out to customers in two weeks, created new projects in less than a day, and gained better reporting, documentation, and process control that helped enforce procedures as the business expanded.

The Vantra Group

Demetricus Mosley

Network Administrator