Case Study: Sanmina Corporation achieves worldwide real-time support access with TechExcel ServiceWise

ServiceWise’s Web-Interface Provides Worldwide Access

Sanmina Corporation, a global electronics manufacturing and design services provider, needed a more robust support solution as its 300-person support team grew worldwide. After moving from Track-It!, the company required a web-based system that would give remote technicians real-time access to incidents, and TechExcel’s ServiceWise was selected to meet that need.

TechExcel implemented ServiceWise with customized incident fields, drop-down menus, status states, email alerts for high-priority issues, and automatic escalation rules. The web interface let technicians worldwide view, open, and close tickets in real time, while the system’s speed and ease of configuration drew positive feedback. Sanmina reported no complaints about performance, and Business Analyst Robert Blake said customization was “extremely easy,” highlighting improved accessibility and incident management.

Sanmina Corporation

Robert Blake

Business Analyst