Case Study: RxLASER achieves streamlined development and work-order tracking with TechExcel DevTrack

RxLaser Implements DevTrack for Internal Development and Work Order System

RxLASER, an electronic forms software company in Brea, California, was growing rapidly and struggling to keep up with development and customization tracking using its homegrown system. As its customer base expanded from about 700 to more than 6,000, projects and requests were getting lost, making it hard to manage work and risking the business. RxLASER turned to TechExcel’s DevTrack issue-tracking solution to restore control over its software development and client customization processes.

TechExcel implemented DevTrack to coordinate development, customization programming, and client work-order tracking across teams. The system was set up quickly, with the first issue-tracking project running in under 30 minutes, and it helped RxLASER avoid duplicated effort, improve visibility for supervisors, and manage complex product and client workflows. According to RxLASER, DevTrack was critical to keeping the company in business and helped it continue serving thousands of customers while completing a major server product that took nearly two years to finish.

RxLASER

Robert Lachner

President