Case Study: Leading Provider of Electronics, Transportation, and Education Technology achieves increased visibility and streamlined high-volume support with TeamSupport

Transportation tech giant increases visibility and communication with customer support integrations

A renowned American transportation software and technology company—founded in the mid-1800s and now providing electronics, transportation, and education technology—needed its customer service to be as cutting edge as its products. As the business expanded into new industries, it required a highly customizable, integrated support platform to handle greater volume and to connect with existing systems.

Since adopting TeamSupport in 2014, the company implemented omni-channel ticketing, UPS label/tracking, device feedback-to-ticket creation, device registration/inventory, and automated RMA workflows (auto-generated labels, child tickets, status emails). The result: an average of 500 tickets processed per day (peaks of 1,500), reduced backend work, better visibility and communication, faster responses, cost savings, and higher customer satisfaction.