Case Study: Suntell achieves a 100% improvement in customer support and 20% staff-time savings with TeamSupport

Suntell saves approximately 20% in staff time with TeamSupport

Suntell, a Topeka-based provider of loan management software for community banks and credit unions, needed a more robust support system as it grew. Its homegrown database and three separate tracking systems forced customer conversations through email, making issue tracking time-consuming and preventing team-wide visibility into customer requests.

In 2010 Suntell implemented TeamSupport to centralize tickets, integrate email correspondence, tie related issues together, and sync with tools like MailChimp. The change enabled better collaboration and faster resolution—Suntell now processes about 2,700 tickets per year, reports an estimated 20% savings in staff time, and a 100% improvement over its previous help desk software.

Suntell

Anna Yang

Senior Implementation/Training Specialist