Case Study: Suntell saves 20% in staff time with TeamSupport

Suntell saves an estimated 20% in staff time with TeamSupport

Suntell, a provider of loan management software, faced inefficient and time-consuming customer support processes as their business scaled. Their reliance on a homegrown database and email led to fragmented communication and a lack of team visibility. To address this challenge, they turned to the vendor TeamSupport for a customer support software solution.

By implementing TeamSupport, Suntell consolidated its communications and data into a single system. The solution provided omnichannel support, reduced duplication, and integrated seamlessly with other tools like MailChimp. As a result, TeamSupport helped Suntell save an estimated 20% in staff time while handling approximately 2,700 tickets annually, greatly improving efficiency and collaboration.

Suntell