Case Study: Panamplify improves B2B customer support with TeamSupport

Panamplify boosts B2B support with TeamSupport after 6 months on Freshdesk

Panamplify, a software company that automates marketing reporting, faced challenges with its customer support as its business grew. Their initial solution, FreshDesk, was built for B2C and proved too restrictive for their B2B needs, particularly in self-service and customer management. This led CEO Michael Pratt to search for a new support software vendor.

The company implemented TeamSupport, a ticketing system built for B2B. This provided the customizable self-service experience Panamplify needed and allowed for critical configuration at the customer level, not just the contact level. As a result, TeamSupport optimized their support efforts and enabled them to create a new knowledge base, leading to a major increase in customer self-service and stronger client relationships.

Panamplify