Case Study: MachMotion decreases response times with TeamSupport

MachMotion decreases response time to under four hours with TeamSupport

MachMotion, a family-owned industrial automation company, sought to maintain its reputation for exceptional B2B customer support with a lean team. Their challenge was to find a software solution that would empower them to deliver on their core value of "Going the Extra Mile" by exceeding expectations and providing seamless service. After a comprehensive reevaluation of their software in 2018, they chose to continue using the TeamSupport customer support platform.

By implementing TeamSupport, MachMotion empowered its employees and customers through increased efficiency and seamless communication between departments. The solution provided key benefits including the ability to analyze important metrics and a robust Knowledge Base that drastically reduced new employee onboarding time. The measurable impact was significant, as TeamSupport provided the tools for MachMotion to offer initial responses to customer tickets in under four hours, ensuring customers got up and running quickly and efficiently.

MachMotion