Case Study: Jackrabbit Technologies improves support visibility and collaboration with TeamSupport

Jackrabbit Technologies streamlines support for 6,000+ clients with TeamSupport

Jackrabbit Technologies, a provider of class management software for youth activity centers and childcare businesses, faced challenges in managing customer support tickets and facilitating internal communication due to its fully remote workforce. Their previous email-based system lacked visibility and hindered collaboration between support agents working different shifts. They sought a solution from TeamSupport that could streamline these processes and align with their core values.

By implementing TeamSupport's ticketing system, Jackrabbit Technologies gained full visibility into ticket histories, streamlined agent communications, and introduced real-time chat support for its clients. The solution provided valuable insights into support trends and volume, allowing for more equitable work allocation. TeamSupport's tools also exposed opportunities for product improvement, enabling a more holistic approach to customer relationships across support, sales, and product development teams.

Jackrabbit Technologies