Case Study: Jackrabbit Technologies achieves 97% CSAT with TeamSupport

Jackrabbit Technologies achieves 97% CSAT with TeamSupport

Jackrabbit Technologies, an online class management software provider, faced a bottleneck in customer support as their reliance on email led to slow response times under a high volume of inquiries from various departments. To enhance customer satisfaction, they turned to the vendor TeamSupport for a new solution.

TeamSupport implemented its Messaging & Live Chat software, which allowed Jackrabbit's agents to use JavaScript variables to quickly pull crucial customer data and share visual aids like screencasts within conversations. This solution drastically improved response times and the support process. As a result, Jackrabbit Technologies achieved a persistent 97% customer satisfaction (CSAT) score.

Jackrabbit Technologies