Case Study: Heartland ECSI saves time and money with TeamSupport

Heartland ECSI saves time and supports 2,200+ institutions with TeamSupport

Heartland ECSI, a provider of student loan servicing and payment processing for colleges, faced a challenge as their rapid growth rendered their existing help desk software inadequate for their sophisticated, multi-department operations. They needed a more robust solution to manage support tickets effectively. After evaluating 15 different systems, they selected the TeamSupport help desk platform.

By implementing TeamSupport, Heartland ECSI gained increased visibility into tickets, allowing for better collaboration and monitoring throughout a ticket's entire lifespan. The solution enabled faster, more responsive customer service and provided clients with transparency via an online portal. TeamSupport saved the company a significant amount of time and money, evidenced by the reassignment of a dedicated ticket management employee to higher-level supervisory tasks without the need to hire additional staff.

Heartland ECSI