Case Study: Harris Govern cuts report-building time from a week to minutes with TeamSupport

Harris Govern cuts report building time from 1 week to minutes with TeamSupport

Harris Govern, a provider of software for local government agencies, faced significant challenges after its acquisition by Harris Computer. The company was operating with three disparate help desk systems across different locations, making it difficult to track customer issues and compile reports, a process that took an entire day each week. Their previous vendor was unhelpful, leading them to seek a new B2B customer support solution from TeamSupport.

By implementing TeamSupport, Harris Govern unified its support operations into a single system. The solution provided a centralized knowledge base, robust reporting, and easy access to key metrics. The time required to build reports was dramatically reduced from one week to mere minutes. TeamSupport also improved visibility into client relationships and freed up time for the team to be more proactive and create new content.