Case Study: A.C.T Lighting achieves faster, collaborative ticket resolution with TeamSupport

Global provider of high-quality entertainment lighting hardware and software improves efficiency through better collaboration and integration with TeamSupport

A.C.T Lighting, a Los Angeles–based maker and importer of entertainment lighting hardware and software with customers worldwide, faced rising support demands as its customer base and distributed support team grew. The company needed a web-based help desk to replace scattered email threads, connect team members across offices, integrate with its CRM, and remain cost-effective.

Since adopting TeamSupport in December 2012, A.C.T Lighting has used its easy web interface, CRM integrations and the WaterCooler internal forum to centralize conversations, link discussions to tickets, and share knowledge across locations. The result: faster, more collaborative resolution of roughly 500–1,000 tickets a month, improved customer service, and strong vendor responsiveness.

A.C.T Lighting

Will Murphy

Director Of Software Development & Support