Case Study: Deltek achieves faster payroll support and reporting with TeamSupport AI

Deltek cuts reporting time by 80% with TeamSupport

Deltek, a company supporting its ComputerEase payroll services division, faced operational bottlenecks as its team grew. The challenge involved managing complex, sensitive payroll and compliance requests for over 1,000 B2B clients. Manual processes for ticket review, data reporting, and compliance research were creating significant inefficiencies and threatening to slow down operations.

By upgrading to TeamSupport's AI-native platform, Deltek transformed its workflows. The solution provided AI-powered ticket summarization, automated reporting, and instant access to compliance knowledge. This implementation by TeamSupport resulted in an 80% reduction in operational reporting time, saved up to one hour per complex ticket, and maintained 100% compliance retention while seamlessly scaling their support capacity.

Deltek