Case Study: Caliber Public Safety achieves a 360° customer view with TeamSupport

Caliber Public Safety gives 1,000+ agencies a 360° customer view with TeamSupport

Caliber Public Safety, a provider of mission-critical software to public safety agencies, faced challenges with its previous customer support solution, Salesforce. The platform was complex, requiring three dedicated staff, and it failed to enable team collaboration or manage tickets effectively for their B2B needs. They sought a true B2B customer support software to improve team communications, empower customers with self-service tools, and gain a proactive way to measure their support operations' impact.

By implementing TeamSupport, Caliber gained a 360-degree view of all customer touchpoints. The solution’s intuitive import tools and robust Knowledge Base were key to their success. TeamSupport enabled improved internal collaboration and empowered customers, who now actively use the Customer Hub portal. This provided Caliber with valuable data insights through features like the Customer Distress Index™, leading to improved customer service and new opportunities for product improvement.

Caliber Public Safety