Case Study: Assured Software achieves faster, scalable support and time savings with TeamSupport

Assured Software just logged its 10,000th ticket in TeamSupport

Assured Software, a Vancouver and Kelowna–based maker of software for fire and flood restoration contractors with customers worldwide, needed a more robust way to support a growing product line and track ticket close times. Their home-grown helpdesk and repurposed financial software weren’t keeping pace or proving user‑friendly, so they looked for a scalable customer service solution.

After implementing TeamSupport in 2010, customer-facing staff across support, installations, training and sales adopted the system to manage tickets, schedule work and track customer activity. TeamSupport’s ease of use, custom fields, tags and ability to assign multiple customers to a ticket helped streamline workflows; the company recently logged its 10,000th ticket and reports significant time and cost savings, documented email correspondence, and maintained a small, effective remote support team while the customer base grew.

Assured Software

Paul Winckers

Manager, Finance & Services