Case Study: AlienVault achieves 80% quarter-over-quarter growth with TeamSupport Messaging & Live Chat

AlienVault boosts chat-to-opportunity conversion to 46% with TeamSupport

AlienVault, a security information and event management (SIEM) provider, needed a live chat solution to increase sales that would integrate seamlessly with Salesforce. Their existing provider offered a poor integration, forcing agents to copy-paste data, and lacked the analytics and custom branding capabilities required for an effective program. This hindered their sales process and made measuring ROI difficult.

TeamSupport implemented its Messaging & Live Chat service with a native Salesforce integration, which eliminated manual data entry. The solution also provided custom chat forms with AlienVault branding, multi-widget functionality to route different chat types, and robust analytics. After implementing TeamSupport, AlienVault achieved an 80% growth quarter-over-quarter, a 46% chat-to-opportunity conversion rate, and saw chat volume triple, leading to the hiring of dedicated chat reps to meet demand.

AlienVault