Case Study: A.C.T. Lighting improves customer support collaboration with TeamSupport

A.C.T. Lighting handles 500 to 1,000 monthly tickets with TeamSupport

A.C.T. Lighting, an importer and provider of entertainment lighting products, faced challenges in managing increasing customer support demands. With a support team spread across multiple locations, their reliance on email was inefficient for handling complex inquiries and internal collaboration. They needed a web-based help desk solution to unify the team.

TeamSupport provided its help desk software, noted for ease of use, CRM integrations, and an affordable price. A specific feature, the WaterCooler internal social tool, enabled crucial collaboration among dispersed teams. As a result, A.C.T. Lighting now efficiently manages 500 to 1,000 support tickets monthly in a unified system. TeamSupport’s responsive customer service was also highlighted as a key benefit of their partnership.

A.C.T Lighting