Case Study: Volunteer State Community College achieves improved IT service management and optimized resource tracking with TeamDynamix

Volunteer State Optimizes Resources & Improves Service Delivery

Volunteer State Community College, a Tennessee public community college serving more than 10,000 students and about 1,000 faculty and staff, struggled with a rudimentary ticketing system, no service catalog or triage, and ad-hoc prioritization that made IT support reactive and inefficient. CIO Kevin Blankenship and Manager of Client Services Les Norwood implemented TeamDynamix as an enterprise ITSM platform to replace the “Whac-a-Mole” approach and modernize service delivery.

Using TeamDynamix, the college implemented a service catalog, automated workflows and routing, and integrated asset management, producing immediate efficiency gains and better visibility into resolution times. TeamDynamix enabled automatic notifications/approvals, reduced manual handoffs, helped track 500 loaned devices during remote learning, and encouraged adoption across other campus offices—resulting in faster, more accountable service and measurable improvements in staff productivity.

Volunteer State Community College

Les Norwood

Manager Of Client Services For The It Department