Case Study: University of North Dakota achieves faster IT service with TeamDynamix AI chatbot

University of North Dakota builds 150+ chatbot intents with TeamDynamix

The University of North Dakota (UND) was looking to leverage automation and AI to improve its IT service delivery, reduce staff constraints, and provide faster support for its students and faculty. To achieve this, UND implemented the TeamDynamix conversational AI chatbot, a no-code solution integrated within its existing TeamDynamix ITSM/ESM platform.

Using TeamDynamix's no-code, drag-and-drop interface, a UND specialist built over 150 intents and scenarios for the chatbot. The solution automated processes like password resets and Wi-Fi troubleshooting, provided AI-enhanced knowledge base searches, and integrated with BeyondTrust for live chat handoffs and automatic ticket generation. This resulted in reduced ticket volume, faster resolution times, and 24/7 support availability for users.

University of North Dakota (und)