Case Study: University of Michigan achieves faster IT service management with TeamDynamix

University of Michigan expands to 60+ groups and speeds updates 1,000x with TeamDynamix

The University of Michigan was using ServiceNow, a complex ITSM platform that required a team of developers for administration and caused long delays for even simple updates, creating a heavy administrative burden and high costs.

By switching to TeamDynamix's no-code ITSM platform, the university eliminated the need for dedicated developers, saving significant administrative resources. The solution enabled rapid expansion, with over 60 groups across campus now using the platform to develop their own applications, which improved service delivery and provided immediate cost savings.

University of Michigan