Case Study: Johnson County Community College (JCCC) achieves strategic, data-driven IT service transformation with TeamDynamix

Transform the Service Organization

Johnson County Community College (JCCC) faced the challenge of transforming its IT service organization from an order-taker into a strategic partner despite budget and resource constraints. JCCC expanded its use of TeamDynamix, a cloud-based work management and ITSM platform designed for higher education, after initially using it only for campus services and basic incident ticketing.

JCCC implemented TeamDynamix across project management, resource allocation, and reporting so leadership could see business needs, resource availability, and financials in a single view. The platform enabled data-driven budgeting (aligning projects for 2017–2018 with available funding), faster triage and resolution of issues, and broader adoption across departments, increasing efficiency and transparency—outcomes JCCC attributes directly to TeamDynamix.

Johnson County Community College

Tom Pagano

Chief Information Officer