Case Study: SUNY Buffalo State College achieves streamlined, consolidated IT service and project management with TeamDynamix

SUNY Buffalo State Takes IT Operations to a New Level

SUNY Buffalo State College was struggling with a hodgepodge of legacy tools: a slow, PC-only, client-based ticketing system (single workflow steps could take up to a minute), a separate form-builder that required manual copy‑and‑paste into tickets, no self-service portal, and limited project governance. To address this, they evaluated options and selected TeamDynamix’s cloud-based work management solution — a consolidated service catalog and ticketing platform tailored for higher education.

TeamDynamix implemented a single, web-based platform that combined ITSM and PPM, replacing three to four disparate systems with one solution. The deployment gave technicians mobile and Mac-friendly access, introduced a self-service portal and searchable knowledge base, automated request-to-project workflows, and improved project governance and visibility. As a result, TeamDynamix virtually eliminated the previous workflow delays, streamlined service requests and approvals, and centralized asset, change, and project management for faster, more organized IT operations.

SUNY Buffalo State College

Jason Welborn

Manager of the University’s Resources for Information, Technology, and Education (RITE) Support Desk