Case Study: SUNY Brockport achieves rapid, low‑overhead IT service transformation with TeamDynamix

SUNY Brockport Transforms IT Practices & Project Management

SUNY Brockport faced a cumbersome IT service management system that required programming for basic changes, outside consultants for integrations, and the equivalent of a full‑time employee to manage — limitations that hindered agility during sudden shifts like the COVID‑19 move to remote learning. In 2019 the university replaced that platform with TeamDynamix’s no‑code service management solution, including ticketing, a service portal and knowledge base, to make IT support easier for staff, students and administrators.

TeamDynamix partnered closely with SUNY Brockport on a fast rollout — Phase 1 (ticketing, portal and knowledge base) was completed in under three months — and enabled in‑house staff to make rapid changes, integrate third‑party tools, and add asset, change and project management. The result: lower licensing and operating costs versus the old system, elimination of outside‑consultant dependencies, faster COVID‑era updates, clearer reporting and a higher percentage of calls converted to service tickets, all delivered with ongoing support from TeamDynamix.

SUNY Brockport

Stephen Cook

Director of Information Technology Services