Case Study: City of Sunnyvale gains a single view of tickets, projects, and assets with TeamDynamix

Sunnyvale gains a single view of tickets, projects and assets for 16,000 users with TeamDynamix

The City of Sunnyvale, California, faced significant challenges with its antiquated system for managing IT tickets and assets. Using spreadsheets and legacy systems, the city lacked visibility into its resources, struggled with asset management, and had no effective way to track staff time or manage projects, leading to inefficiencies and resource conflicts.

TeamDynamix implemented a unified platform integrating IT service management (ITSM) and project portfolio management (PPM). This provided Sunnyvale with a single view of all tickets, projects, and assets, full visibility into resources, and customizable dashboards for each department. The solution resulted in better control of resources, faster IT service, improved forecasting, and efficient time tracking, all supported by a white-glove implementation that had the city live quickly.

Sunnyvale