Case Study: Stockman Bank achieves faster, lower-cost IT service management with TeamDynamix

Stockman Bank cuts ITSM changes to 5 minutes with TeamDynamix

Stockman Bank, a family-owned financial services provider, faced significant challenges with its previous code-heavy ITSM platform, ServiceNow. The system's complexity required extensive consultant resources and made even simple changes costly and time-consuming, hindering the bank's agility and efficiency. Seeking a more flexible and nimble solution, the bank switched to the TeamDynamix no-code service management platform.

By implementing TeamDynamix, Stockman Bank gained a highly customizable and easy-to-use platform that empowered its staff to build automated workflows without coding. This resulted in dramatic improvements; changes that previously took weeks and thousands of dollars could now be completed in minutes. Specific outcomes include building a critical integration with Microsoft Exchange in an afternoon instead of for $50,000, and the bank has expanded its use of TeamDynamix beyond IT to operations and facilities, streamlining service delivery across the organization.

Stockman Bank