Case Study: Shaner Hotel Group improves IT service and automation with TeamDynamix

Shaner Hotel Group reduces IT support calls for 1,100 employees with TeamDynamix

Shaner Hotel Group, a hotel management firm, faced challenges with its previous ITSM platform, which was complicated to use and required dedicated programming resources to modify workflows. Seeking to improve IT service delivery and reduce support calls, they turned to TeamDynamix for a flexible IT service management solution.

By implementing TeamDynamix, Shaner Hotel Group introduced a web-based self-service portal for ticket intake and leveraged no-code workflow automation. This solution resulted in faster issue resolution, a significant reduction in ticket volume, and increased technician productivity. TeamDynamix also provided extensive reporting features and laid the foundation for expanding service management to other enterprise departments.

Shaner Hotel Group