Case Study: Shaner Hotel Group achieves streamlined ITSM and faster support with TeamDynamix

Shaner Hotel Group Levels Up ITSM with Improved Self-Service Portal, Automation and More

Shaner Hotel Group, a hotel management firm overseeing more than 60 properties across 15 states and four countries and supporting about 1,100 employees, faced a cumbersome help‑desk system that required programmers to change workflows and made ticket submission difficult. Vice President and CIO Steve Shala chose TeamDynamix for IT Service Management (ITSM) in early 2022 to replace the prior solution and simplify IT support for frontline staff.

TeamDynamix delivered a web‑based self‑service portal, automated and no‑code workflows, end‑user visibility, and extensive reporting that let IT route requests automatically, speed responses, and eliminate manual steps. The result: fewer help‑desk calls, faster fulfillment, plans to extend the platform beyond IT, and concrete time savings (Shala no longer spends 30+ minutes a month compiling billing/time reports thanks to TeamDynamix).

Shaner Hotel Group

Steve Shala

Vice President and Chief Information Officer