Case Study: Self Regional Healthcare improves IT service and project management with TeamDynamix

Self Regional Healthcare cuts open tickets by 50% with TeamDynamix

Self Regional Healthcare, a healthcare provider supporting 3,500 end-users, faced challenges managing rapid growth and an inefficient onboarding process with its previous Cherwell ITSM tool. Bottlenecks in ticket routing and a lack of project visibility were hindering IT efficiency. To manage this growth and improve service delivery, they partnered with vendor TeamDynamix for its IT service management (ITSM) and project portfolio management (PPM) platform.

TeamDynamix implemented a solution featuring no-code configuration for automated workflows and enterprise integrations. This streamlined user onboarding and automated ticket routing, ensuring requests reached the correct team immediately. As a result, Self Regional Healthcare cut its number of constantly open tickets in half, from over 1,500 to between 700-800, significantly improving resolution times and providing full visibility into project workloads and resource allocation for IT leadership.

Self Regional Healthcare