Case Study: Purdue University achieves faster IT service delivery with TeamDynamix AI and automation

Purdue University boosts IT triage 25% with TeamDynamix

Purdue University, a major public research institution, faced a significant challenge as IT ticket volumes climbed by 20% annually. With support requests growing more complex and a need to avoid adding staff, Purdue IT required a service management platform that could absorb the increased volume and improve efficiency. They selected the TeamDynamix Enterprise Service Management platform to consolidate their IT service management, asset management, and project portfolio management.

By implementing TeamDynamix, Purdue achieved substantial results through AI and automation. A three-person procurement team handled a tenfold surge in ticket volume with no added headcount. The university fully automated security patch deferrals and used AI to achieve 25% faster ticket triage. TeamDynamix's AI also enabled new technicians to handle tickets independently on their first day, dramatically improving the team's ability to keep up with demand.

Purdue University