Case Study: Pima County reduces IT toil and accelerates digital transformation with TeamDynamix

Pima County Supercharging ITSM with Automation

Pima County, which serves more than 1 million residents, faced performance issues with its legacy ITSM platform and relied on manual ticket intake via email and phone, creating resource drain and employee burnout as the county moved through a digital transformation. To modernize service delivery and reduce repetitive work, Pima County selected TeamDynamix and its IT service management (ITSM) capabilities as the foundation for automation and self-service.

TeamDynamix implemented ITSM and is being extended with TeamDynamix iPaaS to automate workflows, integrate systems, deploy software to endpoints, and streamline onboarding and offboarding (including Active Directory processes). The solution has reduced manual toil, empowered staff to focus on higher-value work, accelerated new-hire readiness so employees can be productive on day one, saved countless hours on offboarding and audits, and helped IT justify additional headcount to drive further digital transformation with TeamDynamix.

Pima County

Mark Hayes

Information Technology Leader